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Q.
When will my order arrive and how do I track it?
After
you place your order, you will receive e-mail about your order.
Below are examples of e-mail you might receive:
Your
order has been received. This e-mail confirms that we
have received your order. It includes your order number (transaction
id). Keep this e-mail for your records.
Your
order has shipped (tracking number included). This e-mail
confirms that your order or part of your order has shipped.
You may receive multiple e-mail's depending on the items you
selected. The arrival time of your order depends on the shipping
method selected and your shipping location.
We ship
all our orders next business day under normal circumstances.
The carriers we use are Canada Post, UPS and
USPS. Regular shipment usually takes from 6 - 10 days
business days.
You can
check the status of your most recent orders by visiting
our Order
Tracking page. This is the easiest and fastest way to
get the most current information regarding your orders.
When you
click on Order Tracking, you will be prompted to enter your
transaction number. An order summary page will provide you
with detailed information about your current order or past
orders. After your order is shipped, your tracking number,
if available, will be displayed. Depending on the shipping
company, you can click on the tracking number to view the
delivery status of your order. A shipping company may not
have the ability to track a number for up to 24 business hours.
Q.
What are my Payment Options?
Credit
cards accepted:
- Visa
- MasterCard
- American
Express
Other
forms of payment:
- Paypal
- International
Money Order
- Certified
Check
We do
not accept:
Important
Information about Payment
- For
your security, your billing name and address must match
that of the credit card used for payment. We reserve
the right to cancel any order that does not match these
criteria.
Q.
Do you ship to FPO or overseas?
More on
Shipping
- Orders
are shipped next business day via UPS or XpressPost. Regular
shipment usually takes from 6 - 10 days.
- We
can not ship to any
FPO/AP address
- The
Fitness For Less Team carefully checks each order for damage
before shipping. After receiving your purchase, please check
the equipment and report any damage to us immediately.
- International/Overseas
Shipments: You may be subject to import duties and taxes,
levied once the package reaches your Country. Charges
for customs clearance must be borne by you; Fitness
for Less has no control over these charges and cannot predict
what they may be. Duties and taxes are in addition to the
shipping charges. Custom policies vary widely from Country
to Country; please contact your local customs office for
further information. Fitness for Less has no control
over UPS Express brokerage services or fees.
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Returns
and Refunds
At Fitness
For Less we want everyone to be happy with their purchase
but recognize that not everyone will be so we offer the following
guarantee;
Fitness
For Less will refund the Purchase (minus shipping / handling
costs and restocking fee) of any of our products that you
are unsatisfied with.
We offer
conditional 30-day money back guarantee for most of our items.
The conditions include nonrefundable items and restocking
fee. Why restocking fee? We do not want to profit by selling
low-quality products and charging high restocking fees. However,
restocking fees become necessary in order for us to keep our
costs and prices down. A majority of customers never return
items. When items are returned in non-resalable conditions,
we have to sell them as used and below our cost. If not paid
by those who returned them, the additional costs had to be
"shared" by others, which we believe are not fair.
We choose to keep our prices down by charging a restocking
fee to non-defective, non-fault returns. We try to keep the
restocking fee as low as possible and in line with the cost
associated with the return. Therefore, we have devised the
following rules:
Restocking
fee - $10.00 US
Express shipment - add $10.00 US to regular shipping costs
Regular
shipping costs: $15.00 US
Products over $100 US - regular shipping costs: $29.95 US
Please
note that we will not cover any taxes or duty fees on returns.
Make sure that your shipment does not include any COD costs
or brokerage fees when returned to us. Those shipments will
be refused for delivery and returned back to you.
Fitness
For Less retains the right to refuse returned products IF:
- IF
it is returned more than 30 days past the purchase date.
- IF
it has been extensively used or damaged.
- IF
it is not in it's original shipping package.
We value
our customers and our reputation, so we recommend that customers
insure products they are RETURNING, to prevent any problems
associated with Products lost or damaged in transit.
Return
address:
Northland
Fulfillment Inc.
c/o Fitness for Less
101 Canarctic Drive
North York ON, M3J 3N1
Canada
Privacy
Fitness
For Less is committed to handling our customer information
with respect and security. Our customer information is stored
in encrypted form on computers NOT connected to the Internet.
As a rule, we do not sell or share customer information. It
is strictly for internal use to improve customer service.
Transaction Security
We use
Planet
Payment as a gateway to process your credit card.
For more
information on Planet Payment Assured, contact them at: assured@planetpayment.com
or contact them by phone at +1 212 980 5150 or mail them at
Planet Payment Assured, 950 Third Avenue, New York, NY 10022.
International
Money Order or Certified Check
If you
would like to pay by using the International Money order or
Certified Check then please select your product(s), write
down the product name and price and send the information to
the following address:
Pay
to:
2004981 Ontario Inc.
Send
to:
Northland Fulfillment Inc.
c/o Fitness for Less
101 Canarctic Drive
North York ON, M3J 3N1
Canada
Please
send only International
Money Order or Certified Check and PRINT your name and address.
Contacting
Us
For any questions and support please contact the Fitness For
Less Team at info@fitnessforless.com
Our phone
number is 1-905-403-0330. It is not toll-free number
and we prefer answering e-mail.
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